Return & Refund Policy

Your satisfaction matters to us. This Return & Refund Policy explains how returns and refunds work at Clothes. Last updated 2026.

Return eligibility

If your item arrives damaged, defective or incorrect, you can request a return within 48 hours of delivery. To be eligible, the item must be unused, in its original condition and packaging.

How to request a return

Email us at support@clothes.shresult.com within 48 hours of delivery with your order number and clear photos of the item and packaging. Our team will review your request and guide you through the next steps.

Refunds

Once your return is received and inspected (or your claim is approved), we process your refund within 5–7 business days. Refunds are issued to your original payment method. For Cash on Delivery orders, refunds are made via bank transfer or store credit, as agreed with you.

Replacements

Prefer a replacement instead of a refund? Where stock is available, we're happy to send a replacement for a damaged, defective or incorrect item at no extra cost.

Non-returnable items

For hygiene and safety reasons, certain items — such as innerwear, cosmetics that have been opened, and personal-care products — cannot be returned unless they arrive damaged or defective.

Cancellations

You may cancel an order before it is dispatched by contacting us at support@clothes.shresult.com. Once an order has shipped it cannot be cancelled, but it may qualify for a return as described above.

Need help?

We're here for you. For any return or refund question, email support@clothes.shresult.com or call +91 00000 00000 (Mon - Sat: 10:00 AM - 7:00 PM).